911 should only be called to report life-threatening or medical emergencies, crimes in progress, or fires.  To report all other concerns, please call the main police business number (978) 937-3200.  Should your child accidentally dial 911, please do not hang up the telephone.  Your address and phone number still comes through to the Communications Center and a police officer will be dispatched to your home - even in the event of a hang up.  Staying on the telephone and answering the questions of the trained Communications personnel will help ensure your safety and that of the responding units as well.  An officer will still be sent to your home to talk with you, to help ensure your safety.

Other important numbers:

For any type of power problems, please directly contact Massachusetts Electric at the following numbers:

1-888-211-1111 for customer services and emergencies

1-800-465-1212 to report power outages only

(978) 725-1000 for all other calls

If you smell gas in your home, leave your home immediately and call 911.

For any animal problems, please call the Animal Control Office directly at (978) 970-3321.  If however, it is an emergency situation such as a vicious, loose animal or an animal bite, contact the police department through the business number.

If the police responded to any traffic accident or an incident that resulted in a completed police report, your report will be available by the next day at the Main Desk at the Lowell Police Department at 50 Arcand Drive, Lowell.  Reports can be picked up Monday-Friday between 9:00am and midnight.  To assist the Records Staff, please know the date and the location of the incident/accident, the officer’s name and the names of the persons involved.  The cost is $1.00 per report.  If you have any questions regarding reports, please call Records at (978) 937-3215 or the Main Desk at (978) 937-3232.